The Mistress of Flues – Terms & Conditions

Professional Standards & Liability

When you book a sweep with The Mistress of Flues, you are not just booking a chimney sweep. All work is carried out to a high professional standard by a trained and qualified chimney sweep.

I am required to perform work with due diligence and report any issues relating to the safety, compliance, or condition of your appliance, flue, or installation.

If issues are identified, they must be reported. Failure to do so would constitute negligence and lack of due diligence, for which I could be held liable. I will not put my business, qualifications, insurance, or professional standing at risk.

If I determine your appliance is unsafe to sweep, or if you do not agree with my professional assessment and we decide not to proceed, a £40 call-out fee will still apply.

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Pricing

• Lined flue sweep: £65 until August 2026, then £70

• Unlined flue with register plate: £100 for the first 1.5 hours, additional time £35 per hour thereafter

Any extra work or costs will be discussed prior to being carried out.

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Preparation

• Appliances must not be used for 12 hours prior to the visit.

• Failure to comply may result in rescheduling or cancellation.

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Bookings & Time Estimates

• Appointment times are approximate.

• Job durations can vary due to access, appliance condition, or unforeseen issues.

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Vermiculite Bricks

• The vermiculite bricks already in your stove regularly have hairline cracks. I will not be held responsible if these bricks crack whilst being removed during the sweep. I am happy to glue good quality bricks back together, but I will advise if some bricks need to be replaced.

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Cancellations

• Cancellations within 24 hours of the appointment will incur a 50% part-payment charge (non-refundable).

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Customer Information

To confirm a booking, please provide:

• Full name

• Phone number

• Email address

• Appliance address

• Availability

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Business Hours

• Monday to Friday: 6:30am – 3:30pm & 7:00pm – 9:00pm

• Messages outside these hours will be responded to during business hours.

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Waiting Times

• Due to high demand, appointments may take up to four weeks to schedule.